" Voice Response Telephone Banking"

Today, most companies greet their customers with pre-recorded menu options to quickly route them to the information or service they are looking for. In fact, callers frequently get the information they need without ever speaking to a human. This is made possible with interactive voice response technology.

The Fiserv Voice Response System links CBS to the most powerful automated voice response system in the industry – the InterVoice. This system offers innovative PC-based remote diagnostics capabilities for your support staff, and remote account access for your customers.

Using a touch-tone or rotary telephone, your clients can retrieve all their account information, including balances, interest rates, and loan payment information. They can also perform transfers and receive account statements via fax.